Customer Service Team Lead – Eastern Europe (m/f/d)

Europcell is one of the leading international trading companies in the paper industry. Our business is the worldwide trade with paper and pulp as well as the representation of well-known manufacturers in the local markets. Our strength is the presence in and the know-how about our markets. We have our own representative offices in more than 12 markets in Asia, America and Europe and are active in more than 70 countries worldwide. We speak the language(s) of our business partners. Our business model is focused on sustainable growth in a conservative environment and we have been growing dynamically for several years. Our current workforce of around 80 employees is our most important asset.


Your responsibilities:

  • Lead, manage and develop the Easter Europe team of currently 7 employees
  • Coordination and control of the daily business in close cooperation with the sales department
  • Continuous development/optimisation of our customer service processes
  • Independent, structured processing of worldwide trading transactions including the preparation of orders, order confirmations, customs clearance documents, delivery papers and invoices
  • Coordination of transports and creation of transport orders
  • Direct daily contact with our domestic and foreign business partners
  • Support of the sales department in the processing and initiation of purchasing and sales transactions

Your skills – your experience:

  • You have completed a commercial apprenticeship - preferably in a logistics company or in the field of foreign trade - or have a comparable University degree
  • You have at least 5 years of professional experience in the import/export business and already have experience in managing employees
  • Fluent in spoken as well as written English and Russian - knowledge of German desirable
  • Service-oriented and independent working method
  • A quick perception, analytical thinking and a structured and precise way of working
  • Good communicative, intercultural and social skills
  • Pleasure in a new challenge and the daily cooperation with customers, suppliers, agents and sales
  • Team spirit and flexibility

What we offer:

  • A permanent employment contract
  • The opportunity to take responsibility from the very beginning
  • A highly motivated team and a familiar working atmosphere
  • A varied job with international flair in an economically healthy company
  • A performance-related salary with 30-day annual vacation, Christmas and holiday bonuses, and other benefits, such as a parking space directly in front of our office, a company gym, ...


We are looking forward to receiving your application documents by email in PDF format with salary expectations:

Europcell GmbH • Willy-Brandt-Str. 23 • 63450 Hanau • •

If you have any further questions, please do not hesitate to contact Mrs. Meike Heim (Phone: +49 (6181) 9866-0).

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